Frequently asked questions
Are your designs created using AI?
No – every Brightkind design is 100% handcrafted by a real human with creativity and care. We do not use AI to generate our artwork. Each piece is thoughtfully illustrated to spark imagination, making our prints truly unique and full of heart.
What types of products do you offer?
We offer uniquely designed prints and posters to brighten your space and spark imaginations. Our collection includes various themes perfect for children’s rooms, nurseries, or any creative space.
What sizes are available for your prints?
Our prints are available in A4, A3, and A2 sizes. Please check the individual product page for size availability, as this may vary between designs.
Can I customise the size or design of a print?
At this time, we do not offer custom sizes or designs. However, we’re always looking for ways to expand our offerings—stay tuned for future updates!
What materials are used for your prints and frames?
We use high-quality, sustainably sourced paper and materials to ensure our prints are vibrant, durable, and environmentally friendly. Our frames (when offered) are crafted with care to complement our designs and your space.
How should I care for and maintain my brightkind artwork?
To keep your prints looking their best, avoid prolonged exposure to direct sunlight and keep them in a dry environment. If framed, use a soft cloth to gently clean the frame and glass.
Do you offer framing options?
Some of our designs may be available as framed prints. Please check the individual product page for framing availability and options.
What are the shipping options and delivery times?
We aim to deliver your orders as quickly as possible. Delivery times vary depending on your location and will be provided during checkout.
Do you ship internationally?
Yes, we offer international shipping! Rates and delivery times will vary based on your location.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking information to follow your delivery.
What is your return and exchange policy?
If you are unhappy with your order, or it arrives damaged, please contact us within 7 days of receiving your item. We’ll do our best to resolve any issues. For further details, refer to our Returns Policy.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us immediately with your order number and photos of the issue. We’ll work to resolve it promptly.
How can I contact customer support?
You can reach out to us via our contact page. We aim to respond to all inquiries within 2 business days.
Do you offer gift cards or vouchers?
Not at the moment, but this is something we may introduce in the future—stay tuned!
Can I include a personalised message with my order?
We currently don’t offer the option to include personalised messages with orders.
Are your products environmentally friendly?
Yes! We prioritise sustainability by using eco-friendly inks, sustainably sourced materials, and plastic-free packaging wherever possible. You can learn more about our focus on sustainability here.
How can I stay updated on new products and promotions?
Sign up for our newsletter or follow us on Instagram, Facebook or Pinterest to stay informed about our latest designs, special offers, and updates.
Do you offer discounts for bulk purchases?
Yes, we can provide discounts for bulk purchases. Please contact us directly to discuss your requirements.
Do you offer wholesale purchases?
Yes, we welcome inquiries from wholesalers interested in purchasing our products in bulk. Please contact us directly to discuss wholesale opportunities, pricing, and how we can support your business.
Can I partner with brightkind or commission exclusive designs?
We’d love to discuss opportunities to collaborate with large department stores or brands. Whether you’re interested in featuring our existing products or commissioning unique, exclusive designs, please get in touch with us to explore how we can work together.
Can I find your products in physical stores?
We’re actively looking for retailers to stock our products! If you’re a retailer or can recommend one, please get in touch.
How do I know if a print will fit my space?
We recommend measuring your wall space and comparing it to the dimensions provided on the product page to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards supported by Stripe, ensuring secure and seamless payment processing.
Is my payment information secure?
Absolutely. All transactions are processed securely through Stripe, a trusted payment platform.
Can I change or cancel my order after it's been placed?
If you need to make changes or cancel your order, please contact us as soon as possible. Once the order is in production, changes may not be possible.
Do you collaborate with artists or accept submissions?
In the future, we plan to accept artist submissions to expand our collection. If you’re interested, feel free to contact us for more information.
How accurate are the colours of the prints compared to what I see on my screen?
We strive for the highest quality and colour accuracy in our prints. However, slight variations may occur due to differences in screen settings.
Do you offer installation services or advice?
We do not offer installation services, but we’re happy to provide advice on how to best display your artwork. Contact us for tips or recommendations.